Shipping and Delivery
Orders typically ship within 3-7 days. Shipping times vary based on the individual store and destination, and normally take approximately 2-4 weeks to reach their final destination to you.
How can I track my order?
If you want to check the delivery status of your order, please contact us by email at email@example.com.
How much does shipping cost?
We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Since items may ship from multiple stores, shipping costs are applied separately by item ordered.
Where does my order ship from?
ZenAF Gear is a global platform, connecting customers with suppliers from across the world. Your order could ship from a variety of locations depending on the store's location.
Will my order be shipped in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you specified combined shipping. Please keep this in mind when receiving deliveries.
Do I have to pay duties and taxes?
We are required by law to state the full value of your order for customs purposes; however most of our customers have reported having no issues with parcels being stuck at Customs. However, unfortunately we cannot control whether or not these charges will apply in your country and cannot tell you the cost of such fees, since customs policies and import duties vary by country.
For any questions you may have, we recommend that you contact your local customs office for clarification. You still may be subjected to duties and taxes at the Customs in the event your parcel is being withheld there. Please feel free to inform us (firstname.lastname@example.org) if this this happens to you, and we’ll assist you as much as we can.
How do I change my shipping address?
If you want to change the address of your order, please contact us by email at email@example.com within 6 hours of the time you placed your order.
Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address.
We take 100% responsibility and will replace or refund an item in full within 14 days of delivery in the event that:
Simply contact our support team at firstname.lastname@example.org. if you have any questions regarding your return. We will require a picture of the product and a copy of the receipt in order for us to process the return. For any product valued over $50 you should consider purchasing shipping insurance.
Any product you return must be in the same condition you received it, unopened and in the original packaging. Please keep and email the receipt.
Refunds are not granted in events where the customer made mistakes on his or her order such as:
No refunds on FREE plus shipping items.
30-day refund on retail items.
To begin initiating a return, within 14 calendar days of delivery, please return your item to our address below and reach out to our customer support team at email@example.com to confirm the return.
Can I exchange an item?
Unfortunately, we currently don't offer item exchanges. We may be able to help replace an order if it doesn't meet your satisfaction. Please email us at firstname.lastname@example.org for more help.
Terms & Conditions:
If you have any questions at all regarding our Returns Policy please reach out directly to us at email@example.com and one of our customer support specialists will help within 24-48 hours Monday-Friday, 9-5 eastern standard time.